We are proud to announce that we have been awarded the Feefo Gold Trusted Service Award, a highly regarded mark of excellence recognising businesses that consistently deliver outstanding customer experiences.
The Feefo Gold Trusted Service Award represents sustained quality and consistency. It is awarded to companies that have received at least 50 verified customer reviews between 1 January and 31 December 2025, while maintaining an exceptional service rating of between 4.5 and 5.
This Gold Trusted Service Award is a clear reflection of our continued commitment to our customers. The award is presented only to organisations that meet Feefo’s rigorous standards for both service quality and review volume, highlighting businesses that go beyond simply meeting expectations to consistently exceeding them.
Launched in 2014, Feefo’s Trusted Service Awards were created to recognise brands that lead with openness and transparency. Based entirely on verified feedback from real customers, the awards provide one of the most authentic measures of customer service excellence available today. In a marketplace where online reviews can sometimes be unreliable, Feefo’s “Verified” status gives customers complete confidence that the feedback they read is genuine and unbiased.
As we progress through 2026, customer expectations continue to evolve. In a digital landscape shaped by automation and AI-driven interactions, customers are placing greater value on dependable, human-centric businesses. This award recognises BPX for moving beyond customer satisfaction to build lasting customer advocacy, embedding service excellence at the core of our business.