Enhancing Customer Experience: Our Gold Star Collection & Customer Reviews

In the fast-paced world of business, customer feedback is invaluable. It provides insights into your strengths, identifies areas for improvement, and, most importantly, fosters a stronger connection between you and your customers. Here at BPX, we take customer feedback seriously, and our Gold Star collection process through the Customer Thermometer in our email signatures has proven to be a bit of a game-changer.

“Very helpful sales staff and quick response to information specs and delivery date queries”

With over 1100 Gold Stars collected, the positive sentiments from our customers speak volumes. “Very helpful sales staff and quick response to information specs and delivery date queries” is a recurring theme, showcasing our commitment to providing timely and comprehensive assistance. The commendation for Vaz, Scott, Chris and the entire team at the Leicester branch, reflects the dedication that each member brings to the table.

Dave Allen also stands out as a major asset, known for his responsiveness and technical knowledge. Such commendations reinforce the belief that our team is the driving force behind the success of our business, making us a trusted and reliable partner for our customers.

Bristol staff members Neil, Frank, and Bob receive high praise for their unwavering commitment, always going above and beyond. Their dedication is described as reaching “whatever level is required,” making them a pleasure to work with.

However, it’s crucial to note that we also value constructive criticism. Multiple customers pointed out issues with our website’s speed and runtime errors, urging us to address these concerns for an overall improved experience.

In response to such valuable feedback, we took decisive action to improve our website. To learn more about how we used customer feedback to drive website improvements, check out our previous article here. We believe in transparency and continuous improvement, and your feedback plays a crucial role in shaping our services.

image showing some BPX customer reviews

Emmanuel’s exceptional assistance, particularly taking a call on a Saturday and spending 44 minutes guiding a customer through a problem via remote access, exemplifies our commitment to going the extra mile. Such instances of personalised support contribute significantly to our reputation for excellent customer service.

It would be remiss of us to not mention that as well as giving us feedback using our customer thermometer, we would also greatly appreciate your feedback with a review on Google. Whether it be for your local branch, or for any assistance and support we provided from our head office or ecommerce team, each review you give us helps us to continue with sustainable and well-resourced growth in all areas.

At BPX, customer feedback is not just a formality; it’s a compass guiding us towards excellence. We appreciate the Gold Stars, but we value the constructive criticism just as much. Our commitment to continuous improvement ensures that we not only meet but exceed customer expectations. Thank you to all our customers for your invaluable feedback, and rest assured, we are listening.

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